Shipping policy
At Cadins, we aim to provide clear and reliable shipping services. The following policy explains how orders are processed, shipped, and delivered to customers.
Shipping Destinations
We currently ship orders to customers located in UK.
If your location is not listed, please contact our support team to check whether delivery options are available for your region.
Order Processing Time
Order Cutoff Time: Orders placed after 5:00 PM (GMT-0) will be processed on the next business day.
Order Handling Time: 1-2 business days (Monday to Friday)
Transit Time: 6-8 business days (Monday to Friday)
Total Estimated Delivery Time: 7-10 business days
Delivery times may vary slightly depending on location, carrier schedules, or unforeseen circumstances.
Shipping Carriers
We work with trusted shipping partners to ensure reliable delivery. Depending on the destination, orders may be delivered by carriers such as: Royal Mail
Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow the shipment.
Shipping Costs
Free Shipping: We offer free standard shipping on eligible orders delivered within UK.
Additional Shipping Fees: If applicable, any additional shipping costs will be displayed clearly during checkout before the order is completed.
Tracking Your Order
After dispatch, customers receive an email containing a tracking number and a link to monitor delivery progress.
You may also track your shipment through our Order Tracking Page.
Shipping Delays or Delivery Issues
If a shipment is delayed, lost, or arrives damaged, please contact our support team as soon as possible.
Our team will investigate the issue with the carrier and assist in resolving the matter.
Customer Support
If you have questions regarding shipping or delivery, please visit our FAQ Page or contact our support team directly.
Contact Information
Store Name: Cadins
Business Address: 92 Termechikova Sharshena, Bishkek 720009, Kyrgyzstan
Warehouse Address: 2 Wadeson Rd, Manchester M13 9XD, UK
Email: info@cadins.com
Phone: +447916999309
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-0)
Response Time: We aim to respond to all inquiries within 1–2 business days.